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By Michele, on September 23rd, 2011% As cancer registrars we can be more successful at influencing our cancer program team and peers by applying a few simple principles. Often people think of influencing others as a form of manipulation and unethical behavior. But, nothing is further from the truth. Influence, when used appropriately and for the right reasons is not only ethical, but highly effective.
According to Robert Cialdini, author of Influence: Science and Practice, the first principle of influence is reciprocation. People will be ready and willing to help you when you have first done something for them. This is really quite simple and perhaps you recall The Golden Rule. The principle also suggests that the cancer registrar will be proactive in how they approach and influence members of the cancer program, instead of reactive. So, in a nutshell, this means give first, then receive.
The heart of the Cancer Registrar’s work is helping others. It stands to reason that they will also develop their professional assets and skills to help others do their jobs better, be more successful and to collaboratively work together. You have one of the most valuable assets in healthcare at your fingertips and that is information. By freely giving of applicable and critical information you can generate feelings of gratitude that makes the other person want to reciprocate. This will foster not only a collaborative environment but will demonstrate your value to the organization and cancer program.
What are you giving to others today? Are you generating a sense of gratitude and reciprocation? How do you demonstrate value as you influence others?
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http://www.RegistryMindset.com. Michele Webb is a nationally recognized, certified cancer registrar (CTR) who is committed to Cancer Registry leadership and professional growth. She helps cancer registrars around the world as a motivational speaker, author, and educator. You have permission to repost this article as long as you do not alter it in any way, give credit to the author and link back to her website.
By Michele, on September 20th, 2011% Just recently heard this song from Kristen Chenoweth’s newest album, Lessons Learned. The song is amazing! What is that you want to do with your life? How can you make a difference and help to make this world a better place?
Click here to listen to Kristin Chenoweth – I Was Here MP3 (lyrics below).
I WAS HERE
by Kristen Chenoweth
You will notice me
I’ll be leaving my mark
Like initials carved in an old oak tree
Just wait and see
Maybe I’ll write like Twain wrote
Maybe I’ll paint like Van Gogh
Cure the common cold, I don’t know
But I’m ready to start cause I know in my heart
I wanna do something that matters
Say something different
Something that sets the whole world on it’s ear
I wanna do something better
With the time I was given
I wanna try to touch a few hearts in this life
Leave nothing less than something that says
I was here
I will prove you wrong
If you think I’m all talk, you’re in for a shock
Cause this dream’s too strong
And before too long
Maybe I’ll compose symphonies
Maybe I’ll fight for world peace
Cause I know it’s my destiny
To leave more than a trace of myself in this place
I wanna do something that matters
Say something different
Something that sets the whole world on it’s ear
I wanna do something better
With the time I was given
I wanna try to touch a few hearts in this life
Leave nothing less than something that says
I was here
I wanna do something that matters
Say something different
Something that sets the whole world on it’s ear
(I wanna do something that matters
Say something different
Something that sets the whole world on it’s ear)
I wanna do something that matters
Say something different
Something that sets the whole world on it’s ear
I wanna do something better
With the time I was given
I know that I will do more than just pass through this life
And leave nothing less than something that says
I was here
I was here
I was here
By Michele, on September 12th, 2011% “Some people dream of success …
while others wake up and work hard at it.”
~ Author Unknown
By Michele, on August 26th, 2011% You can watch a short video on this subject by clicking here.
For most of us, the very thing that we tend to think of least is what has the greatest power to impact the success in our work and personal lives. I’m talking about our personal influence. What we believe in, think about, and the attitudes we choose radiate from us each and every day.
Each of us have the gift of influence. This ability comes from what we really are, not what we pretend to be. As humans, we have the power and even the responsibility to choose our beliefs and actions and how we want to influence others.
Each of us has the opportunity to select the qualities and behaviors that need improvement. By choosing to work on our personal and professional growth we can not only dramatically change our own lives, but we can also change our influence on others.
What is your power? How do you influence others in your cancer registries, hospitals, organizations and even in your community? We all have something that can be improved upon and I know that with a little thought and action, you can be a change maker and positively impact the world around you. And, when you choose your attitude and mindset, you will be able to influence others with respect and empathy and prove your value as a cancer registrar.
I hope that you watch the short video by clicking on the link above and that you share this with your friends and colleagues. Tell us how you’re influencing people around you or what “your secret” is for demonstrating value by communicating with love, respect and empathy. Just click on the “Leave Comment” button below and drop us a few short sentences. Check out our professional growth courses at www.RegistryMindset.com, the cancer registrar’s best resource for professional growth and top-quality continuing education programs.
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Michele Webb creator of the cancer registrar continuing education program, http://www.RegistryMindset.com, is a nationally recognized, certified cancer registrar, committed to Cancer Registry leadership and professional education as a coach, mentor, motivational speaker and author. You have permission to repost this article as long as do not alter it in any way and give a link back and credit to the author and this URL
By Michele, on August 12th, 2011% This short inspiring movie by the Freiberg’s says it all!
Performance Ideas for Life from Dr. Kevin & Dr. Jackie Freiberg on Vimeo.
By Michele, on July 8th, 2011% 
Cancer Registrars must develop a new mindset and approach to solving problems in order to provide their organization’s cancer data needs today and in the future. Watch this great inspirational movie and let author, Michael McMillan show you how to re-train your approach to problem solving. Click here to watch this awesome video!
By Michele, on June 28th, 2011% “He who stops being better stops being good.”
~ Oliver Cromwell
By Michele, on June 14th, 2011% You are invited to watch a short video on seeing into your future as a cancer registrar, click here.
How do you see yourself as a cancer registrar and what is in your future? Are you accomplishing great things or are you marking time until something better comes along? Psychologists tell us that most people do not feel or sense their purpose in life and some even doubt they have a purpose at all.
Woodrow Wilson, the 28th President of the United States, said: “You are not here merely to make a living. You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget the errand.”
 As cancer registrars we have opportunities every day to live out our vision, to accomplish great things, to influence and lead, and to enrich the lives of others. The cancer registrar’s work impacts the lives of cancer patients and their families in very real and personal ways. Your purpose for doing this, however, and for even being a cancer registrar, comes from a place deep inside yourself. Your responsibility is to connect with your inner self, identify your purpose, have faith and live your life using your God-given abilities. Now, faith can be in a higher power that gives you a purpose for your life, but it is also in the call you hear from the center of your being. Are you ready to start seeing your life through the eyes of faith?
If you have been struggling with all the changes in science and medicine and how this relates to what you do as a cancer registrar, then it is time to stop looking at the problems and start seeing yourself as having an opportunity to defeat cancer.
If you have been battling with a negative attitude and resisting change, then it is time to stop dwelling in the negative and to start seeing yourself as blessed with having work and a unique skill set that allows you to serve the needs of others.
If you are having difficulty relating to others or communicating the needs of your cancer registry then now is the time to start seeing your purpose and value and how it can help you to communicate and collaborate to strengthen the needs of your organization and cancer registry profession.
If you live this way you will succeed. You will find success and achievement in everything that you do. You will be listening to your inner being and fulfilling your destiny on this earth. You will find meaning and purpose in all that you do and you will feed your emotional and professional needs and achieve greatness, happiness and success as a cancer registrar.
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Michele Webb creator of the cancer registrar continuing education program, http://www.RegistryMindset.com, is a nationally recognized, certified cancer registrar, committed to Cancer Registry leadership and professional education as a coach, mentor, motivational speaker and author. You have permission to repost this article as long as you do not alter it in any way, give credit to the author and link back to website and URL.
By Michele, on June 5th, 2011% You can watch a short video on this subject by click here.
Each of us has the ability and opportunity every day to influence others. How we choose to use that influence will determine whether it is in the best interest of the person, team or organization. If you are like me, you probably want to help others be their best and to achieve their greatest possible levels of success. This is what leadership is all about, influence for the good of the team and organization.
A leader’s influence is not determined by their job title, position within an organization, whether they are a certified cancer registrar or not. To influence someone you simply need to have a vision of a better place or way to do something and care about bringing others along with you “for the ride.” In fact, some of the best leaders today are those who do not have line authority or positional command but rather have drive, passion and motivation to help another individual.
Through meaningful connections with people and by having a desire to serve their needs and to see them achieve success instead of your own you will effectively lead others to greater levels of success. Focus your goals and motivation around benefits for the team and organization and you will see team, and personal, success leap well beyond what you dreamed possible!
To do this, here are simple steps you can take today:
- Grab a notepad and find a quiet place. Take notes as you ask yourself these two questions: (a) Write down your goals, dreams and desires. Ask, are they focused on the success and achievements of others, or for your own personal benefit? (b) From your list, identify the goals, dreams and desires that will actually benefit the team or organization.
- Now, from the list above, create a second list and write down five (5) things you can do that will benefit the team or take the team closer to success or achievement of a specific goal. Be realistic and honest.
- Lastly, take each of the five things you can do from step #2 above and start adding them to dates on your calendar or date book. Identify who, what, where, why and how you can help the team reach these goals, put realistic dates and timelines to the tasks and then begin planning on how you will carry out this action plan. Dreams without action are only pipe dreams and time wasters. Cancer Registry leaders and those who desire to influence others will take the time to plan and put action into their goals for the good of the organization.
In summary, creating greatness with your team involves meaningful connections with others, focusing on the goals and benefit of the team, planning how you can help the team to achieve the goals and then carrying out that plan by influencing others to walk the path to success with you. This is what being a cancer registry leader is about!
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Michele Webb creator of the cancer registrar continuing education program, http://www.RegistryMindset.com, is a nationally recognized, certified cancer registrar, committed to Cancer Registry leadership and professional education as a coach, mentor, motivational speaker and author. You have permission to repost this article as long as do not alter it in any way and give a link back and credit to the author and this URL.
By Michele, on May 10th, 2011% At some point in time we all have to take our car to the mechanic. Since last October I have become what could be termed a “frequent flyer” at my auto repair shop. Finally, after having plunked down a mind-boggling amount of cash I have found myself still trying to get the same problem fixed! Now, just to find a mechanic that can actually diagnose and fix the problem! In desperation I called my brother who lives in another part of the State and cried for help. After a bit of research he has referred me to my Neighborhood Car Care and here I sit. After being greeted by two adorable young men I handed off my keys and was given the option of taking a ride home or to wait. I am choosing to wait and had planned on getting some work done but have changed my mind and decided to write this post instead. Why? Because the customer service (already) offered by this business is astounding. I am sitting in a waiting room that resembles more of a living room with a work desk, free wi-fi, free beverages and more. It’s clean, comfortable, light and airy. Clearly the owner has a passion for automobile memorabilia, women’s accessories, and saving shelter and rescue dogs which also has caught my eye. I actually almost forgot about why I came here in the first place simply because of their impressive customer service.
As cancer registrars we can learn from this business. You may think I’m a bit “cracked” but hear me out. What is it that makes a customer want to come to you and even more, what makes them want to keep coming back? The answer is simple, it’s customer service. Customers coming to the Cancer Registry include physicians, department heads, administrators, allied health staff, ancillary and support services and more. Take a minute to evaluate the customer service you and your department provide? Is it friendly, respectful, focused on what they need (not what you think they need) and expert? Now, are you willing to take it up a notch? To inject even more life and value into your customer service, here’s what I recommend:
1. What services and support do you already provide that you do well? Write these down. Now, how can you provide these same services and levels of support BETTER? No wimping out here, there are always ways to improve on something that is good.
2. What services and support do you provide that are not doing well? Write these down and then evaluate the situation. What is the focus of these particular services? Are they being utilized by their customer? Are they still needed or necessary? The best way to find out is to ASK YOUR CUSTOMER. Meaning, don’t make a decision for them, let them tell you what’s important. You may need to be a bit thick-skinned here, but the payout is worth it. If the service is no longer necessary, stop doing it. If the feedback tells you that you can improve upon it by changing how you provide the service or how you can inject it with new value, then do it. Don’t wait, to do this, postpone it and most certainly do not over analyze it. Just make the necessary changes and get back out there.
Cancer Registrars are not always comfortable with making immediate and radical change. We typically plan and analyze situations to the point of driving everyone else around us crazy. When it comes to customer service you cannot afford to perform in this manner. Your customer and the value THEY PERCEIVE to receive from you and your Cancer Registry is what is important and should be your focus. By hesitating or postponing change, or by over analyzing the problem you will lose your customers, diminish your value, and ultimately lose their respect and confidence.
I guarantee you that if you take this new approach to your Cancer Registry’s customer service you will be amazed at the results and the positive feedback you receive. Now, back to my Neighborhood Car Care. Just in the time it has taken me to write this article I’ve been given a bottle of cold water, a detailed estimate of the service they will provide and all done with a friendly smile and such confidence that I am looking forward to driving home in a vehicle that is not idling like a hay baler!
If you liked this blog post, please leave us a comment. Tell us what you do to get your customer’s attention and how you serve their needs by clicking on LEAVE A COMMENT below.
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