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By Michele, on November 30th, 2010% (Part Four of our series on “Agility Training for the Cancer Registrar”)
Much is said today in business, healthcare and Cancer Registry about change. In fact, one thing I know for sure is that we, as cancer registry professionals, are undergoing an unprecedented degree of change right now which will continue well into our future. Thinking about change today or projecting how it will impact our future can settle in on us like a dense fog and cause us to lose our bearings and sense of where we are. We may not be sure of which way to go when we reach a fork in the road because we can’t see the choices in front of us because of the fog. Uncertainty can paralyze us with fear or it can thrust us into a world of new possibilities.
Change brings chaos into our normally well-ordered lives and introduces levels of unpredictability and uncertainty that make us uncomfortable. Dealing with change is challenging, tiring and even threatening, but the flip side is that it provides the cancer registrar with tremendous opportunities for growth. Let’s look at how we can focus on accommodating the change instead of railing against it.
In the first article of our on developing agility in the cancer registry, we introduced embracing uncertainty as one way of becoming agile, or flexible in business. Agile cancer registrars will drive out uncertainty by developing working solutions and adjusting the registry’s operations in order to accommodate change. Dealing with uncertainty in a positive manner and being willing to accept things that are unknown or unpredictable are big parts of learning to be agile.
To help you face the challenges in a positive manner and to increase your agility in the cancer registry and healthcare business, here are four ways you can explore change:
- Accept reality without fussing about the outcome. Face reality with no judgment. Think of the unknown as neutral rather than good or bad. Let go and detach from any outcome you cannot control. Keep your options open.
- Explore the unknown. Ask yourself these questions:
- What are all the things that are great about being a cancer registrar?
- What is the worst that can happen?
- What is the likelihood that the worse will happen?
- If the worst were to happen, what do I need to do prepare?
- Interrupt worry. The unknown can cause us to worry to the point of doing physical harm, but only if you let it. When worry starts to creep into your thoughts, interrupt it! Simply do not allow it to take hold of you. Here is how you can interrupt worry:
- Get busy: occupy your body and your mind will follow.
- Put it off: decide to enjoy today and maybe you’ll worry tomorrow – if it feels right.
- Turn it over: write down your worry, put it in a box, and turn it over to a higher power.
- Hum a tune: it is impossible to worry when you’re singing or humming, even if it is not out loud. Find a song that gives you strength. “A Beautiful Day” by India.Arie is a great one.
- Trust yourself. You’ve probably faced change and challenges in the past. Reflect on those times and remind yourself how well you handled them, even though you may have been uncomfortable at the time. Trust in your abilities, thoughts and experience to take you through the transition.
None of us can be certain about tomorrow or the future of cancer registry. We can fret and fume about it, but no matter how much noise we make, we cannot control it. What we CAN do, each of us as cancer registry professionals, is make the most of each moment…each NOW….because that is really all we have. Only you can bring peace and acceptance of the unknown to you.
Accepting change and allowing uncertainty into our lives can lead us to a higher state of functioning as cancer registrars. Embracing uncertainty, then, is really just an engaging process in which we let go of control. Think of this as a spiraling UP in complexity, moving up the ladder of intellectual, emotional and professional growth. Engage your co-workers, peers and leaders in the process of embracing uncertainty. Don’t be afraid to network and ask for help and guidance where needed. By welcoming uncertainty and unpredictability into your life you will be expanding your horizons and developing agility in your cancer registry that will lead to great success and self-fulfillment!
WHAT DO YOU THINK? How are you accomodating change and uncertainty in your cancer registry and life? Send us your feedback or thoughts on this article and critic topic today.
http://www.RegistryMindset.com. Michele Webb, America’s Cancer Registry Coach, is a nationally recognized, certified cancer registrar (CTR). She cares passionately about helping cancer registrars around the world to grow personally and professionally and serves her community as a motivational speaker, author, and educator. You have permission to repost this article as long as you do not alter it in any way, give credit to the author and link back to her website.
By Michele, on November 21st, 2010% (Part Three of Our Series on “Agility Training for the Cancer Registrar)
Assumptions make our lives easier. As creatures of habit we frequently rely on our assumptions and past experiences to drive our actions. Most of our day, with few exceptions, is driven by our unconscious assumptions and habits developed over time versus creative thinking and new conscious thought.
For example, when cooking over an open flame you automatically draw your hand back when you feel heat from the flame. This “stimulus-thought-response” chain of events relates to pain you previously felt from burning your hand. This automatic assumption serves you well and avoids a painful experience.
In business, however, this is often not the case. Cancer Registrars, for example, may use any number of assumptions, or statements of belief about their work, such as:
- “That won’t work here.”
- “I’ve tried that before.”
- “We don’t get support for that here.”
- “They just don’t listen to me.”
Brilliant, and successful, Cancer Registrars know that these assumptions can be challenged and take great pleasure in defying them. They welcome the opportunity to look within themselves, to create a new energy and develop new directions to solving problems or leading their Cancer Registry in a different direction.
Each of us has an inner reservoir of talent, ability, and intelligence. It is endless and readily available if we are willing to step out of our comfort zone to tap into these resources. Whatever you face, taking one step closer to success means you must trust your inner self, ignore criticism and judgment, and let go of your own resistance to doing something differently or believing that you can make a difference. Developing a new habit or behavior, based on what you know in your heart to be the right thing to do, is all the evidence you need to make your passion become reality. This mindset is what creates harmony and balance in life and business and determines your path between success and failure.
Here are six tips to help you challenge your assumptions:
- Recognize that you, and everyone else, have assumptions about every situation.
- Ask basic questions in order to discover and challenge those assumptions.
- Compare the ground rules and assumptions to your situation or problem and then ask yourself, “What if we do the opposite of the norm?”
- Pretend you are not a Cancer Registrar and ask yourself, “Why do we do it this way at all?”
- Reduce the problem or situation to its most basic elements for understanding and creative problem solving.
- Restate the problem in completely different terms.
It is up to you to decide what you would like to do to drive growth and success in your Cancer Registry. You must be willing to step outside of your comfort zone to challenge your assumptions and develop new behaviors to help you grow personally and professionally. By tapping into your inner resources you will develop a new mindset that is creative and in harmony with everyone you encounter.
What assumptions are you challenging today? How do you respond to “But we’ve always done it this way.”
http://www.RegistryMindset.com. Michele Webb, America’s Cancer Registry Coach, is a nationally recognized, certified cancer registrar (CTR). She cares passionately about helping cancer registrars around the world to grow personally and professionally and serves her community as a motivational speaker, author, and educator. You have permission to repost this article as long as you do not alter it in any way, give credit to the author and link back to her website.
By Michele, on November 9th, 2010% (Part Two of Series “Agility Training for the Cancer Registrar)
Visualizing success, or turning dreams into reality, is a creative process that puts your focus and energies into looking ahead. Creative visualization is a technique that you can use to help you with this process. In the first part of our series on “Agility Training for Cancer Registrars,” we talked about visualizing success as part of meeting the challenges in life and business. In this session we will learn how to visualize success and turns dreams into reality!
To turn your dreams into reality and to be truly successful depends on several factors:
- Having a specific goal,
- Making sure that you really want to achieve that goal,
- Having a clear mental picture of your goal,
- Being motivated or having a strong desire or need to achieve the goal,
- Developing the ability to disregard, or even walk away from negative thoughts or talk that take you away from that goal,
- Showing confidence, faith and persevering until you achieve success.
Imaging having your own personal genie in a bottle to fulfill your every dream or desire. When you develop the techniques and begin to practice creative visualization you are tapping into your personal genie. Focusing on the end result, thinking and acting in a positive manner and not letting negativity (yours or anyone else’s) get in the way will empower you to continue on your journey.
Each morning I write out my “to do” list for the day on a 4×6 index card. On the right-hand side of the card I write my vision statement for my business. On the left-hand side I write down the most important things I need to do that day that will take me closer to my vision and goal. Then, I focus on the action steps and on completing the tasks that will help me reach my goal. By taking it one day at a time I know I will be successful. No one can deter me from this because I see my dream getting closer each and every day.
Discover what you need to do to visualize your dream and then, one day at a time, do something that takes you one step closer. Practice visualizing that success in your mind, focus on the positive, take action, even if only in small steps, and you will see your dreams come true!
By Michele, on October 28th, 2010% Cancer registrars need to be quick and agile to stay on top of the fast-paced changes and complexity in healthcare. The markets we serve, physicians, hospitals, reporting agencies and patients are radically changing and becoming less predictable. Each are more interrelated and interconnected than ever before. As a result, the thinking patterns and decision-making processes we once used to manage our registries are becoming less applicable.
The cancer registrar’s success is not about working harder, or even smarter, because we’re already doing that. And, it’s not about being change agents, we’re doing that too. Instead, dealing with this complexity involves making ourselves adaptable, flexible and quick to respond. We need less strategic planning and more operational agility. Here’s how:
- Visualize success. What will success look like? Having a clear picture of what success willl look like will ensure the ability to focus, maintain control and move in the right direction no matter what change or complexity comes your way.
- Challenge assumptions. Quite often our biggest enemies are our own attitudes, beliefs and assumptions about our customers and markets we serve. Constantly challenge your thoughts and look for others opinions to put your thoughts in perspective. Ask a lot of “what if?” questions.
- Embrace uncertainty. For decades we’ve talked about managing change. Now that we’re getting good at it we need to stop managing it and start creating it! By embracing uncertainty you accept that you will not always have the answers you need and will open your mind to new possibilities and solutions. You will need courage to make tough decisions without all the data in hand. Uncertainty is the new “norm.”
- Get uncomfortable. Practice thinking differently and evaluating your decision-making processes before implementing them. Seek ways to deliver value that will change your business relationships and position you as the cancer data expert.
- Reinvent relationships. Collaborate with physicians, administrators and staff in new and different ways. Invite them to participate in your cancer registry’s activities by integrating them into the process from the beginning. Ask your customers what they need and develop processes that serve their needs.
- Develop dexterity. Structure your registry so you can quickly adjust to unexpected events. Create laser focus and prioritize the work. Keep your vision for success visible at all times by talking about it and physically putting it in front of you, your team and your customers on a regular basis. Develop the ability to move fast with focus and flexibility.
Oh, did I forget to mention that you have to do all this while being informing, inspiring and engaging your team and organization in the process? Cancer registry leadership is not easy and, in fact, it is going to be more challenging than ever. But, when you do it right you will be more fulfilled and achieve more success than ever before!
By Michele, on October 17th, 2010% What do you know for sure? Seriously, have you ever sat down and thought this through. If you haven’t, I highly recommend taking some to think about where you stand on life and where you stand as a contributing member. Once you know where you stand as an individual, then take some time to describe where you stand as a cancer registrar. What is important to you, where do you see yourself in this profession, career or service? What is it that you want to accomplish and why? This is serious stuff now, so don’t cheat yourself by repeating someone else’s thoughts or coming up with materialistic goals. Really think it through and decide what it is that you know for sure!
Dr. Martin Luther King said, “Everyone has the power for greatness – not for fame but greatness, because greatness is determined by service.” What is your plan? How do you want to take who you are, what you want to become and what you do well and use it for something greater than yourself?
Now, here’s what I know for sure. Real success comes when I surrender myself to a higher power and to those principles and values that I have chosen to guide my life and actions. If I choose to become highly successful then my focus needs to be on how I can serve the needs of others and help others to be successful first. You see, one of the keys to being successful is to not focus on success or worry about whether you are successful or not, instead it is to work on doing something of significance or of value for someone else. For cancer registrars this means our co-workers, staff, physicians, administrators, hospitals and the patients we serve. Every registry task, big or small, is about serving others.
If you compromise ANY aspect of your work you have chosen failure over service or success. It is as cut-and-dried as this. You either serve others or you serve yourself and self-gratification never leads to success. When we work on becoming a value-added member of the healthcare team we shift our focus from success to service. By focusing on service we instantly add meaning and significance to our life work. It is at this moment we truly become successful! And, when you practice this mindset and behavior each day your level of success will grow into something that is beautiful and remarkable.
By Michele, on October 8th, 2010% Cancer Registrars have a secret weapon called emulation. This is a powerful tool, not to be confused with blatant copying, but rather an emulation and adoption of processes and methodologies used successfully by others. It is a bridge between the basic foundation and structure of a cancer registry department that can add value and meaning to the cancer program as a whole and, even beyond that, into cancer surveillance nationwide.
Here is how it works. Registrars should routinely take time to evaluate cancer registry best practices and the operations of other cancer registries and programs in your area or across the nation. Initially, gather as much information as you can to get a broad spectrum of ideas. Then, begin to study the processes and methodologies you like and envision as adding value and excellence to your registry and organization. Then, develop an implementation plan for putting the material into action. Tailor the plan to fit your needs and align it with the mission and vision of your organization. As you gather information look for elements that will inspire and motivate the team as you begin putting the plan into motion. Never underestimate the power of a seemingly small idea, or spart of creativity, that can turn the team’s interest and motivation into a fireball of creativity.
If you’re worried about copying, you don’t need to be. Although you did start with another person’s ideas, you have uniquely tailored your plan, built upon the original ideas and turned them into something that you can call your own by drawing upon your professional instincts and experience.
After practicing your new emulation skills you will be able to fine-tune your selection of ideas and methodologies and more efficiently develop your own unique action plans. You will get excited about your program and others will see your efforts as having a significant contribution that adds value and meaning to the cancer program. Instead of limitations or roadblocks you will begin to see creative options and multiple pathways to creating a successful cancer registry program.
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http://www.RegistryMindset.com/. Michele Webb, America’s Cancer Registry Coach, is a nationally recognized, certified cancer registrar (CTR). She cares passionately about her work and enjoys helping others to become cancer registrars and grow professionally. She is a motivational speaker, published author, trainer and netpreneur in the exciting field of cancer registry and oncology healthcare.
By Michele, on October 8th, 2010% In case you haven’t noticed, we live an a less-than-ideal world and most of us fall quite short of being perfect. As cancer registrars we have learned the value of having all the facts and data reviewed before we launch a new study or project. And, while that is still considered the ‘best practice’ it does not necessarily apply to everything that we do in our registry operations.
For example, if you are working on a draft of the Annual Report and you need something in hand to take to Cancer Committee, you may want to have as much information completed and ready for review as possible. But, as the day of the Committee comes closer you realize you didn’t have enough time to work on the report as you would have liked. Some will feel compelled to work overtime hours (usually without pay) or to let another deadline or target date slip to spend hours working on the report. What you may want to consider, instead, is whether or not your vision of the report for Cancer Committee really needs to as complete as your first envisioned, or would something less still be acceptable.
All too often we overtax ourselves and our systems trying to make something perfect or complete. When you find yourself in this situation evaluate what is really needed and what is important at that moment in time. This will help you make the right decisions. Your challenge is to get things done – maybe that’s why they call it managing. Don’t get bogged down by the idea of perfection. It does not exist, so take action instead of standing still.
“Do not wait; the time will never be ‘just right.’
Start where you stand, and work with whatever tools
you may have at your command, and better tools
will be found as you go along.’
By Michele, on October 8th, 2010% Experiencing life through the five senses is a wonderful ability that cancer registrars and analytical thinkers can possess. This ability has potential for making a giant contribution to their lives. Just like the mind, our senses also gathers information and feeds it to our nervous system. But, this happens on a completely different level than pure mental analysis, it is a completely different kind of intelligence.
In reality, when our senses are fully engaged, our analytical thinking often comes to a grinding stop. It is in that moment that we can fully savor the moment or experience something special. For example, when you stop to smell a fragrant rose, or you step outside or from a shadow into the warmth of sunshine, what do you feel? Do you stop to analyze it, or do you just experience it?
Analytical thinkers, like everyone, need to take those few moments to savor life and experience something that brings alive your senses. Our mind does something wonderful in this moment when it takes a few moments to suspend its analyzing of information in order to let us experience and love life!
More to come on the wonderful characteristics of the cancer registrar’s analytical mind. We hope you enjoyed this post and encourage you to take a few moments today to savor the moment or to experience something special in your life!
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http://RegistryMindset.com/. Michele Webb, America’s Cancer Registry Coach, is a nationally recognized, certified cancer registrar (CTR). She cares passionately about her work and enjoys helping others to become cancer registrars and grow professionally. She is a motivational speaker, published author, trainer and netpreneur in the exciting field of cancer registry and oncology health care. Copyright 2010, Michele A. Webb, All Rights Reserved.
By Michele, on October 8th, 2010% The cancer registrar’s thinking ability is a remarkable gift that allows them to accomplish great things in their work and personal lives. While the human mind is a one-of-a-kind problem solver, it is also eager to provide the cancer registrar with the answer to any question or a solution for any challenge. Here’s how …
As soon as the registrar forwards a question to their mind, their brain goes to work analyzing and calculating. It searches its memory files for relevant information. It rapidly picks out patterns, similarities and trends while it concurrently builds a resource library of related data.
This analytical thinking ability can be used for just about anything and can serve the registrar well as they develop partnerships in their health care organizations. Whenever they make plans for cancer conference, cancer committee, the annual report, or their next quality study, their mind will jump into analytical mode. Essentially, the cancer registrar’s mind becomes an efficiency expert, much like a heat-seeking missile, that is looking for ways to make improvements.
Cancer Registrars need to understand, develop, use and even protect their analytical thinking abilities. It is their tireless and ever-ready toolkit that is revving its engines, ready to instantly take off to face a challenge or solve a problem. This ability is powerful when used in collaboration with their organization’s vision and goals or when exploring trends in cancer data that require study to better serve the needs of patients.
This is just the tip of the iceberg! In future blog posts we’ll talk about other aspects of the cancer registrar’s analytical mind that will help them communicate more effectively and freely.
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http://RegistryMindset.com/. Michele Webb, America’s Cancer Registry Coach, is a nationally recognized, certified cancer registrar (CTR). She cares passionately about her work and enjoys helping others to become cancer registrars and grow professionally. She is a motivational speaker, published author, trainer and netpreneur in the exciting field of cancer registry and oncology healthcare. Copyright 2010, Michele A. Webb, All Rights Reserved.
By Michele, on October 8th, 2010% Jean Campbell is a two-time breast cancer survivor and former director of the American Cancer Society’s New York City patient Navigator Program. Her story is compelling, from the heart and could even make you chuckle. As cancer registrar’s we are very aware of the many heart wrenching stories of people who are diagnosed with this horrible disease. However, with the bulk of our work happening behind the scenes, focusing on data collection and quality control we can become insulated against what is really happening to women and men who are diagnosed with this disease. And, even with all the knowledge that we have, when it happens to one of us, or a member of our family, or friend, we react with the same emotions as everyone else. Take a few minutes to check out Jean’s website and blog to put our work into perspective.
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